Last modified: March 10th, 2026
Introduction
Right On Cue Services (“ROCS,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how information is collected, used, stored, and protected when you use:
- the Right On Cue Services website located at rightoncueservices.com
- any related web services
- our desktop software applications
Collectively, these are referred to as the “Services.” By using the Services, you agree to the practices described in this Privacy Policy.
Licensing and Use of Services
Right On Cue Services provides musical backing tracks for theatrical productions.
Right On Cue Services does not grant performance rights or theatrical licenses. Performance rights must be obtained directly from the applicable licensing company or authorized licensing representative.
Tracks are provided only for productions that have obtained valid licensing rights from the appropriate licensing organization. Customers may be required to provide proof of a valid license before tracks are provided.
Customer information necessary to fulfill track orders may be provided to us directly by customers or by the licensing company or its authorized international sub-agents.
Licensing Verification Disclaimer
Right On Cue Services provides backing tracks only to verified productions with valid performance licenses obtained from the appropriate licensing company. While we verify the license information provided by licensing houses, sub-agents, or customers, ROCS does not assume responsibility for the accuracy or completeness of that information. Customers are ultimately responsible for ensuring that proper licensing rights are in place before using our tracks. By using our Services, you acknowledge that ROCS relies on licensing verification from third-party licensors and that failure to obtain or maintain valid licenses is the responsibility of the production’s organizers.
Data Controller
For purposes of the EU General Data Protection Regulation (GDPR), Right On Cue Services is the Data Controller.
Contact for privacy matters and data requests: licensing@rightoncueservices.com
Personal Data We Collect
We collect limited personal data necessary for order processing, technical support, invoicing, and reconciliation.
This data may include:
- Organization Name
- Organization Address
- Main Point of Contact Name (primary contact on the order)
- Main Point of Contact Email
- Main Point of Contact Phone
- Participant Name (additional contacts at the same organization)
- Participant Email
- IP Address (anonymized for analytics and security purposes; we do not store full or hashed IP addresses)
We do not intentionally retain personal data relating to minors. If we are notified that personal data belongs to a minor, we delete it promptly.
Sources of Personal Data
Personal data may be received from:
- Directly from Customers – information provided when placing orders or communicating with ROCS
- Licensing Companies and Authorized Sub-Agents – in connection with licensed theatrical productions
Application Data Collection
Our desktop and mobile applications are designed to operate locally and do not collect personal information about users.
Applications may collect limited anonymized technical data to maintain and improve software reliability, including:
- anonymized IP addresses
- application version
- operating system version
- basic crash or diagnostic information
Applications do not collect:
- names, email addresses, or phone numbers
- personal files stored on user devices
- production data entered into the software
Automatically Collected Website Information
When visitors access our website, certain technical information may be collected automatically, such as:
- IP address
- browser type
- operating system
- referring website
- pages visited
- timestamps of visits
This helps us maintain functionality, troubleshoot issues, and improve the user experience.
Cookies
Our website may use cookies or similar technologies to enhance functionality and understand website usage.
Cookies can be managed via your browser settings, but disabling them may affect website features
Lawful Basis for Processing (GDPR)
We process personal data under the following lawful bases:
- Article 6(1)(b) – Contract Performance: Necessary to fulfill customer orders and provide services
- Article 6(1)(f) – Legitimate Interest: Managing customer relationships, technical support, and business operations
- Article 6(1)(c) – Legal Obligation: Maintaining financial and tax records
ROCS does not engage in automated decision-making or profiling.
How We Use Personal Data
We use personal data to:
- verify that a valid theatrical license exists
- coordinate and fulfill backing track orders
- communicate with customers regarding productions
- provide technical support
- maintain operational records
- comply with legal and accounting obligations
- maintain and improve reliability of our services
We do not sell personal information.
Data Retention
We retain personal data only as long as necessary to:
- fulfill contractual obligations
- maintain business records
- comply with legal and accounting requirements
We periodically review stored data and securely archive or delete records that are no longer required.
Data Storage and Security
We use sub-processors and infrastructure providers to support operations, including order processing, support, invoicing, collaboration, and application hosting. Each provider processes personal data under a Data Processing Addendum (DPA) in accordance with applicable data protection laws, including GDPR.
Our primary infrastructure and service providers include:
- Pipedrive CRM – customer relationship management
- Google Workspace – email, document management, collaboration
- Cisco Webex – voice and video support
- Zoom – online meetings and support calls
- Slack – internal team communication
- Dropbox – secure cloud storage of operational documents
- Amazon Web Services (AWS) – hosts application infrastructure
Infrastructure Logs
Application and cloud infrastructure logs may incidentally capture technical data (including IP addresses). These logs:
- are retained 7–45 days on a rotating basis
- are not processed for business or marketing purposes
- are automatically purged
International Data Transfers
ROCS operates in the United States. Personal data may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
Where required, we rely on safeguards implemented by service providers to ensure personal data remains protected in accordance with GDPR.
EU Data Subject Rights
If you are located in the European Union (EU) or European Economic Area (EEA), you have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of personal data
- request restriction of processing
- object to processing based on legitimate interests
To exercise these rights, contact: licensing@rightoncueservices.com
We will respond within one (1) month of receiving a verified request. Reasonable verification of identity may be required. You also have the right to lodge a complaint with your local data protection supervisory authority.
Children’s Privacy
ROCS Services are designed to support theatre organizations, educators, and performers, including students participating in productions. The Website provides resources such as user manuals and other informational content to help all users of ROCS tools.
We do not ask for and do not knowingly collect personal information from anyone under the age of 18 (“children”). With parental consent, children may download ROCS products through our Website or app store. They can access the tracks via their shared organizational access code. The ROCS Website and Applications do not require individual user accounts and do not collect personal information such as names, email addresses, phone numbers, or other identifying details from users under the age of 18.
Limited technical information, such as anonymized IP address data, may be collected automatically for operational, security, and performance purposes. This information cannot be used to identify individual users.
ROCS products are not designed to collect or manage student education records protected under the Family Educational Rights and Privacy Act (FERPA), and we do not knowingly collect personal information from children under 13 as defined by the Children’s Online Privacy Protection Act (COPPA).If we learn that personal information from a child under 18 or protected student information has been provided to us unintentionally, we will take reasonable steps to delete that information promptly. If you believe we may have any information from or about a child, please contact us at licensing@rightoncueservices.com.
Data Breach Notification
In the event of a personal data breach, we will notify the appropriate supervisory authority and affected individuals where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, technology, or legal requirements.
The “Last Updated” date at the top will be revised when changes are made. Continued use of the Services after updates constitutes acceptance of the revised policy.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, please contact us:
- Email: licensing@rightoncueservices.com
- Phone: (801) 960-1111
- Address: 180 N University Ave, Suite 555 Provo, UT 84601
