Some clients see a network error when they try to activate Show|Ready or Stage|Tracks at their location (usually schools and universities).
What is happening is that the location’s firewall or closed ports are blocking the download. Try the following solutions:
- If you have a laptop, download your show using public or personal wifi access such as at a coffee shop or home.
- Use a mobile hotspot on a phone or table.
- If you are not able to move your computer to an alternate location to download, please forward the following information to your IT personnel to configure the firewall to allow access to our servers.
- Make sure TCP ports 915 and 5000 are open.
- Whitelist our ip: rightoncueservices.com
- 35.164.94.112 (IPv4)
- 2600:1f14:6cf:f901:724c:a904:7918:759e (IPv6)
- To confirm connectivity, perform the following commands via Command Prompt, Terminal or Bash:
- telnet 35.164.94.112 915
- telnet 35.164.94.112 5000
- ping rightoncueservices.com
