Network Error When Activating

When you try to load your software, you might get a network error when trying to activate Show|Ready or Stage|Tracks at your location (usually schools and universities). What is happening is that the location’s firewall or closed ports are blocking the download.

If you are downloading Show|Ready, do the following:

If you can’t download the latest version, try the following:

  • Use a mobile hotspot on your phone or tablet and re-download the software.
  • If you have a laptop, download your show using public or personal wifi access, such as at a coffee shop or at home.
  • If you are unable to move your computer to an alternate location to download, please forward the following information to your IT personnel so they can configure the firewall to allow access to our servers.
    • Make sure TCP ports 915 and 5000 are open.
    • Whitelist our IP addresses:
      • rightoncueservices.com
      • api.rightoncueservices.com
      • downloads.rocsapis.com
      • 35.164.94.112 (IPv4)
      • 2600:1f14:6cf:f901:724c:a904:7918:759e (IPv6)
    • To confirm connectivity, perform the following commands via Command Prompt, Terminal or Bash:
      • telnet 35.164.94.112 915
      • telnet 35.164.94.112 5000
      • ping rightoncueservices.com

If you are downloading Stage|Tracks, do the following:

  • Upgrade to the latest version of Stage|Tracks.
  • Use a mobile hotspot on your phone or tablet and re-download the software.
  • If you have a laptop, download your show using public or personal wifi access, such as at a coffee shop or at home.
  • If you are unable to move your computer to an alternate location to download, please forward the following information to your IT personnel so they can configure the firewall to allow access to our servers.
    • Whitelist our IP addresses:
      • rightoncueservices.com
      • downloads.rocsapis.com
      • api.rightoncueservices.com
      • 54.190.169.149 (ipv4)
      • 2600:1700:8c92:1010:a1ca:1d94:db32:713 (ipv6)
    • To confirm connectivity, perform the following commands via Command Prompt, Terminal or Bash:
      • ping rightoncueservices.com
      • ping downloads.rocsapis.com
  • Sync your clock to the universal clock.
  • (Windows Only) Download the Dynamic Link Libraries (DLL).

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