If you have issues with your ROCS software not loading correctly after several tries, we recommend resetting the software on your Mac computer by deleting the local files. Follow the instructions below to learn more.
Resetting Show|Ready on Mac
To reset your software on your Mac computer, do the following:
- Close the Show|Ready software program.
- Click on your desktop, outside of any applications. Click on Go in the top toolbar, and a drop-down menu will appear.
- With the Go menu open, click and hold the Option key and the Library will appear in the drop-down menu. Select the Library to open it.
- Once inside the Library, double-click on the Application Support folder to open it.
- To make this easier to navigate, we recommend you change the view to List View.
- Scroll through the list of folders and find show_ready. Drag and drop the Show|Ready application into the Trash on your dock to delete it.
- Open Show|Ready and re-enter your authorization codes to activate your license. This will re-download your show and any edits you uploaded previously.
- For more info on how to do this, check out: Activating Your Show|Ready License
This should effectively reset your Show|Ready application. However, if you have tried all the steps above and still have issues, we recommend uninstalling and reinstalling the Show|Ready app. To do that, complete the following steps:
- Click on your desktop, outside of any applications. Click on Go in the top toolbar, and a drop-down menu will appear. In the drop-down menu, select Applications.
- Scroll down until you see ROCS- ShowReady application. Drag and drop the Show|Ready application into the Trash on your dock to delete it.
- Download and install the most recent version of Show|Ready.
- Once again, open Show|Ready and re-enter your authorization codes to activate your license.
- For more info on how to do this, check out: Activating Your Show|Ready License
Resetting Stage|Tracks on Mac
To reset your software on your Mac computer, do the following:
- Close the Stage|Tracks software program.
- Click on your desktop, outside of any applications. Click on Go in the top toolbar, and a drop-down menu will appear.
- With the Go menu open, click and hold the Option key and the Library will appear in the drop-down menu. Select the Library to open it.
- Once inside the Library, double-click on the Application Support folder to open it.
- To make this easier to navigate, we recommend you change the view to List View.
- Scroll through the list of folders and find stage_tracks. Drag and drop the Stage|Tracks application into the Trash on your dock to delete it.
- Open Stage|Tracks and re-enter your authorization codes to activate your license. This will re-download your show and any edits you uploaded previously.
- For more info on how to do this, check out: Activating Your Stage|Tracks License
This should effectively reset your Stage|Tracks application. However, if you have tried all the steps above and still have issues, we recommend uninstalling and reinstalling the Stage|Tracks app. To do that, complete the following steps:
- Click on your desktop, outside of any applications. Click on Go in the top toolbar, and a drop-down menu will appear. In the drop-down menu, select Applications.
- Drag and drop the Stage|Tracks application into the Trash on your dock.
- Download and install the most recent version of Stage|Tracks.
- Once again, open Stage|Tracks and re-enter your authorization codes to activate your license.
- For more info on how to do this, check out: Activating Your Stage|Tracks License
