Frequently Asked Questions

Here is our contact page that includes our email and phone number: Contact Us.

For after-hours assistance, please call our main number at (801) 960-1111. You can pick from the following options:

• Press 1– For general questions and show access, leave us a voicemail and we will get back to you during regular business hours. Likewise, you can also email us at licensing@rightoncueservices.com and you will be assisted promptly.
• Press 2– For technical support, leave us a voicemail and we will get back to you during regular business hours. Likewise, you can also email us at cs@rightoncueservices.com and you will be assisted promptly.
• Press 3– (urgent calls only) If you need to extend your show access for a few days or you have run out of authorizations (access for your users) and your show, you will be forwarded to an after-hours contact who can help you.

If you have a show from Concord, Broadway Licensing or TRW, please reach out to them as soon as possible to notify them of the changes. Once that’s done, they will loop in ROCS to update the dates. We cannot make any adjustments to access without direct approval from the licensing company.

If it is a legacy or other show, email licensing@rightoncueservices.com.

If you have already signed your contract and have questions about getting early access, email us at licensing@rightoncueservices.com to inquire.

Please reach out to the licensing company that owns the rights to the show title for all competition extension requests. If approved, they will contact us with the competition details for an extension.

To get approval, you would have needed to have a license and used ROCS products previously to be eligible. Also, we do not provide musical mashups/ medleys for any reason.

We are normally able to process orders within 1 – 2 business days. You should receive confirmation from the licensing company when they send us your order (this is different from when they process your payment).

When we process your order, we will email you an agreement via PandaDocs that you can digitally sign. The email may go to your junk mail, so please check there.

If more than two business days have passed since you received an email from the licensing company, and you cannot find the PandaDoc in your inbox or junk mail, please contact us by phone or email (listed above) and we will be happy to help.

Please make sure you are entering the code into the correct product.

• This software application is used for rehearsal.
• Your production staff and cast members will have access.
• It has a blue icon.

• This software application is used for performances.
• Only your production staff will have access.
• It has an orange icon.

Other common causes are:

• Make sure that you are putting the codes into the correct devices. There is a separate code for the computer and mobile app.
• If you misspell the authorization code, it won’t work. Even when copying and pasting sometimes spaces get added to the end of the code by mistake. There should be no spaces at all in the code.
• A network firewall might be blocking the download. Check out this page for solutions: Network Error When Activating.

Show|Ready (rehearsal tool)

• Yes, both iOS and Android are available on your app store. Search for “Right on Cue Show Ready.”

Stage|Tracks (performance tool)

• We have an app called Stage|Tracks Lite (soon to be rebranded as ROCS|Player). However, it doesn’t work with the Stage|Tracks desktop version in any way, so we are limiting access because we’re slowly sunsetting it. For more info about this change, check out this page: ROCS|Player Rebrand and Limited Access.

While we don’t actively support ROCS software on Chromebooks, the Show|Ready and Stage|Tracks Lite (soon to be rebranded ROCS|Player) Android apps can be found in the app store may work on your Chromebook.

That error is normally a sign of a network firewall or closed port blocking the download. Check out this page for solutions: Network Error When Activating.

We cannot legally provide individual songs. We only provide the full show when the licensing rights are purchased from the licensing company.

No, you cannot remove or mute an instrument in Stage|Tracks. All the music is compiled into a single track.

Although you can adjust the volume of the click track, you cannot mute it due to licensing restrictions. The click track ensures that Show|Ready is used only for rehearsal. Hence, the click track must remain enabled. However, you will find that the click track isn’t in our performance tool, Stage|Tracks.

Be aware that while click is not available in Stage|Tracks, it does provide advanced functionality to make edits in more precise locations in the timeline. Also, any edits you make to click in Stage|Tracks will affect the click track in Show|Ready.

Generally, ROCS does not provide cue sheets. You will need to make it yourself. The only show we provide a cue sheet for is Harry Potter and the Cursed Child: School Edition.

When looking at your Song List, you might see the song name listed with a red x next to it. If you click the x, it should change to a green checkmark. This will allow you to play the song.

However, what if the song you are looking for isn’t listed in the Song List?

For some shows, you will need to reference your errata, which includes a list of any amendments made to the show. For example, Heathers: Teen Edition doesn’t have the song “You’re Welcome Reprise (Chainsaw).”

Other shows have been updated, and some of the songs have been removed. For example, Sound of Music no longer has the song “I Have Confidence.”

Because Show|Ready is built for rehearsal purposes, we include the music for acapella. However, in Stage|Tracks, this section of music is removed since it’s intended to be sung without accompaniment in the performance.

Show|Ready and Stage|Tracks serve distinct purposes but are designed to complement each other seamlessly. Show|Ready is tailored for rehearsals, utilizing virtual instruments to help cast members practice by isolating and focusing on their individual parts. Therefore, we provide 100 seats so your entire cast can use the tool to rehearse.

Stage|Tracks, accessible 30 days before opening night, is specifically for performances, featuring a full orchestration played by professional musicians. Stage|Tracks access is restricted following our agreements with the licensing companies, ensuring the protection of professionally recorded orchestrations. Therefore, we provide 5 seats for your production team.

If you want your edits to be instantly updated, use the desktop version of Stage|Tracks on your computer to access the full feature set. When you make edits in either Show|Ready (rehearsal tool) or Stage|Tracks (performance tool), when you hit “Send Changes” these edits will appear automatically. This is the recommended route, and there isn’t an additional cost.

However, when it comes to edits in Stage|Tracks Lite (soon to be rebranded ROCS|Player), the edits are not applied instantaneously. To get your edits uploaded into Stage|Tracks Lite, our team needs to manually make the edits and upload them into the mobile app for you. Because this takes us additional time and effort, we charge the following for this service:

• First submission of edits- free
• Additional submissions – $75/ hour

When all your edits are ready for submission, please email us at licensing@rightoncueservices.com to let us know. When submitting edits to ROCS to be uploaded into Stage|Tracks Lite, be aware that this process takes 2 – 5 business days.

The simple answer is that these two apps are entirely different and don’t share the same features, which has caused confusion over the years. To clarify this distinction, we are rebranding the Stage|Tracks Mobile app as ROCS|Player. We will also be limiting access to this app as it doesn’t provide the best user experience.

If you notice that some parts play together on the same line, you are likely using a Windows computer or Android mobile device. The operating systems traditionally have limited MIDI ports (up to 16). MIDI is what we use to create the virtual instrumentation in Show|Ready. This means that for any show with more than 16 parts, any additional instrument/vocal parts will share the 16th channel.

The most likely cause of this issue is using a Bluetooth speaker. Because it’s going over a wireless connection, sometimes there can be a delay at the beginning of a song. We recommend always using a wired speaker to solve this problem.

No, we do not provide persuals for our tracks. However, you can always check out our music demos in our show catalog.

We do not have traditional guide vocals, meaning there aren’t singing voices within the tracks. However, the mixer within Show|Ready represents guide vocals as MIDI instruments so cast members can practice their individual parts. This feature is not available in Stage|Tracks.

No, we cannot provide any audio file assets. All music and sound effect files are required by license to be encrypted and stay within the ROCS software. This is to ensure the protection of the intellectual property.

This is dependent on the licensing company, but we do have instances where clients order one and not the other.

No, once a seat has been used in our program, it cannot be transferred to another device. Our program does not keep track of IP addresses, so there is no way to remove a license from one device and use it on another. The only option is to request an increase in the seat limit, which ROCS can provide as a one-time exception. If you hit your seat limit, email us at licensing@rightoncueservices.com to request more.

Unfortunately, there is no way to remove a seat from a device and transfer it to another user in Stage|Tracks. The program only keeps track of how often the code is input into the system and does not maintain device details. The only option is to request an increase in the seat limit, which ROCS can provide as a one-time exception. If you hit your seat limit, email us at licensing@rightoncueservices.com to request more.

Generally no, there is no cost to add more users for Show|Ready. We will provide you with the amount of seats needed to cover your cast.

You can see a list of all of our show titles and demos in our show catalog.

Unfortunately, there is no way to remove a seat from a device and transfer it to another user in Stage Tracks. The program only keeps track of how often the code is input into the system, and does not maintain device details. The only option is to request an increase in the seat limit, which the operator can provide as a one-time exception.

Yes, you can use your iPad with an editor code for the Show|Ready product. The access code is used to unlock the admin features that allow you to edit your show.

To access the admin features on your iPad for the Show|Ready product, you need to log in using the viewer code. Once the product has been downloaded, you click into the “Unlock the Admin features” section to access the admin features.

Show|Ready is for rehearsals, and Stage|Tracks is for performances. The company’s products work together, and any edits made to the files are automatically synced between the two products.

For more information on how these two tools differ, check out this page: ROCS|Player Rebrand and Limited Access.

No, the Stage|Tracks software does not currently have the capability to add custom sound effects. However, we are working on an updated version that will integrate with a paid version QLab, thus allowing you more flexibility. There is no timeline on this launch, as it’s in beta testing.

If your show is through Concord Theatricals, Theatrical Rights Worldwide, or Broadway Licensing, please contact them directly to get a license for a specific title and select the add-on for ROCS tracks.

The Stage|Tracks codes are emailed to the point of contact approximately 30 days before your opening night.

Yes, the Stage Tracks app can be used offline once it is downloaded. The only time an internet connection is required is when the editor wants to share edits with their cast members. This will also make a backup of their show on the ROCS servers.

We’re working on a newer version of Stage|Tracks that will integrate with QLab. No timeline yet for when that will be available.

Yes, you can share the rehearsal tracks with your entire cast and crew once you have received them.

Yes, our Show|Ready product allows you to isolate and focus on specific vocal parts within a musical track. The Show|Ready Mixer feature enables you to adjust the volume of different elements, so you can practice a particular vocal line independently.

The sound effects package for the Harry Potter and the Cursed Child production contains the original created and produced by Imogen Heap, as well as all the sound effects that are required for the show.

Yes, the Show|Ready software provides a digital score for show licenses. This is not available in Stage|Tracks.

Reach out to us by emailing licensing@rightoncueservices.com to get a status update.

Both versions 4 and 5 of QLab work well with ROCS|Cue software.

No, there is no deadline on making edits using the Show|Ready and Stage|Tracks software programs.

However, if you’re referring to the Stage|Tracks Lite (soon to be rebranded ROCS|Player), you need to submit those edits three weeks before your opening night. There might be an additional cost depending on previous edit submissions and rush fees.

Licensing agreements require all music and sound effect files to be encrypted and remain within Stage|Tracks. Therefore, no audio files will be provided for upload into QLab.

In the past, we had various names for access codes. However, to clarify the use cases for the codes, they have all been renamed to “viewer code” and “editor code.”

• Authorization code -> Viewer Code
• Admin Authorization code -> Editor Code

In the past, we had various names for access codes. However, to clarify the use cases for the codes, they have all been renamed to “viewer code” and “editor code.”

• Username -> Keep Blank

• Password -> Viewer Code

In the past, we had various names for access codes. However, to clarify the use cases for the codes, they have all been renamed to “viewer code” and “editor code.”

• Cast Password -> Viewer Code

If you need to change the show dates for your production, please reach out to your licensing company to inform them first. Ask them to forward an update to ROCS so we can change your dates for the ROCS software so you don’t lose access. We cannot change your dates without receiving confirmation from the licensing company.

If you need to extend the show dates for your production, please reach out to your licensing company to inform them first. Ask them to forward an update to ROCS so we can change your dates for the ROCS software so you don’t lose access. We cannot change your dates without receiving confirmation from the licensing company.

No, you are able to access Show|Ready and Stage|Tracks until the license expires.

You will credit ROCS by including the following:

• Rehearsal and performance tracks and software are provided by Right on Cue Services (rightoncueservices.com).