Network Error When Activating

When you try to load your software, you might encounter a network error while activating Show|Ready or Stage|Tracks at your location (usually schools and universities). The issue is that the location’s firewall or closed ports are blocking the download.

If you are downloading an old version of Show|Ready or Stage|Tracks (previous to 2.0), do the following:

If you’re on the latest version of the software, please try the following:

  • If you’re on an organization’s network, connect to a mobile hotspot, personal network, or a public network (such as at a coffee shop).
  • If you continue to have issues, this may indicate a problem with the primary network connection or organizational firewall settings. Please forward the following information to your IT team so they can configure the firewall to allow access to our servers.
    • Whitelist our IP addresses:
      • rightoncueservices.com
      • downloads.rocsapis.com
      • api.rightoncueservices.com
      • 54.190.169.149 (ipv4)
      • 2600:1700:8c92:1010:a1ca:1d94:db32:713 (ipv6)
    • If your network uses a proxy server, make sure Show|Ready & Stage|Tracks are allowed to connect without an explicit proxy.
      • If you experience issues, bypass the explicit proxy for: rocs-music-data.s3.amazonaws.com. Standard firewall or filtered network access can remain enabled.
    • (Windows Only) Grant the user account admin permissions.
    • To confirm connectivity, perform the following commands via Command Prompt, Terminal or Bash:
      • ping rightoncueservices.com
      • ping downloads.rocsapis.com
  • Sync your clock to the universal clock.
  • (Windows Only) Download the Dynamic Link Libraries (DLL).

If none of the above works, please email us at cs@rightoncueservices.com and answer the following questions:

  • What network connection are you using (home network, school network, hotspot, etc.)?
  • What is your connection speed?
  • What internal security settings do you have on your device?

Comments are closed.