Frequently Asked Questions

Here is our contact page that includes our email and phone number: Contact Us.

Please reach out to the licensing company that owns the rights to the show title for all competition extension requests. If approved, they will contact us with the competition details for an extension.

To get approval, you would have needed to have a license and used ROCS products previously to be eligible. Also, we do not provide musical mashups/ medleys for any reason.

We are normally able to process orders within 1 – 2 business days. You should receive confirmation from the licensing company when they send us your order (this is different from when they process your payment).

When we process your order, we will email you an agreement via PandaDocs that you can digitally sign. The email may go to your junk mail, so please check there.

If more than two business days have passed since you received an email from the licensing company, and you cannot find the PandaDoc in your inbox or junk mail, please contact us by phone or email (listed above) and we will be happy to help.

Please make sure you are entering the code into the correct product.

• This software application is used for rehearsal.
• Your production staff and cast members will have access.
• It has a blue icon.

• This software application is used for performances.
• Only your production staff will have access.
• It has an orange icon.

Other common causes are:

• Make sure that you are putting the codes into the correct devices. There is a separate code for the computer and mobile app.
• If you misspell the authorization code, it won’t work. Even when copying and pasting sometimes spaces get added to the end of the code by mistake. There should be no spaces at all in the code.
• A network firewall might be blocking the download. Check out this page for solutions: Network Error When Activating Show|Ready of Stage|Tracks.

Show|Ready (rehearsal tool)

• Both iOS and Android are available on your app store. Search for “Right on Cue Show Ready.”

Stage|Tracks (performance tool)

We have a limited tool called Stage|Tracks Lite that is a basic music player. It doesn’t have the full functionality of the desktop version of Stage|Tracks. Due to the limited functionality, we always recommend clients use Stage|Tracks on their computer instead. We are also limiting who has access to this tool because we are sunsetting it.

• iOS- Stage|Tracks Lite (soon to be rebranded as ROCS|Player)
• Android- Stage|Tracks Lite (soon to be rebranded as ROCS|Player)

If you want your edits to be instantly updated, we highly recommend using the desktop version of Stage|Tracks on your computer to access the full feature set. When you make edits in either Show|Ready (rehearsal tool) or Stage|Tracks (performance tool), when you hit “Send Changes” these edits will appear automatically. This is the recommended route, and there isn’t an additional cost.

However, when it comes to edits in Stage|Tracks Lite, the edits are not applied instantaneously. To get your edits uploaded into Stage|Tracks Lite, our team needs to manually make the edits and upload them into the mobile app for you. Because this takes us additional time and effort, we charge the following for this service:

• First submission of edits- free
• Additional submissions – $75/ hour

When all your edits are ready for submission, please email us at licensing@rightoncueservices.com to let us know. When submitting edits to ROCS to be uploaded into Stage|Tracks Lite, be aware that this process takes 2 – 5 business days.

We do not have any Chromebook apps, but you should be able to download the Android app on a Chromebook.

That error is normally a sign of a network firewall or closed port blocking the download. Check out this page for solutions: Network Error When Activating Show|Ready of Stage|Tracks.

We cannot legally provide individual songs. We only provide the full show when the licensing rights are purchased from the licensing company.

For after-hours assistance, please call our main number at (801) 960-1111. You can pick from the following options:

• Press 1– For general questions and show access, leave us a voicemail and we will get back to you during regular business hours. Likewise, you can also email us at licensing@rightoncueservices.com and you will be assisted promptly.
• Press 2– For technical support, leave us a voicemail and we will get back to you during regular business hours. Likewise, you can also email us at cs@rightoncueservices.com and you will be assisted promptly.
• Press 3– (urgent calls only) If you need to extend your show access for a few days or you have run out of authorizations (access for your users) and your show, you will be forwarded to an after-hours contact who can help you.

Although you can adjust the volume of the click track, you cannot mute it due to licensing restrictions. The click track ensures that Show|Ready is used only for rehearsal. Hence, the click track must remain enabled. However, you will find that the click track isn’t in our performance tool, Stage|Tracks.

Generally, ROCS does not provide cue sheets. You will need to make it yourself. The only show we provide a cue sheet for is Harry Potter and the Cursed Child: School Edition.

When looking at your Song List, you might see the song name listed with a red x next to it. If you click the x, it should change to a green checkmark. This will allow you to play the song.

However, what if the song you are looking for isn’t listed in the Song List?

For some shows, you will need to reference your errata, which includes a list of any amendments made to the show. For example, Heathers: Teen Edition doesn’t have the song “You’re Welcome Reprise (Chainsaw).”

Other shows have been updated, and some of the songs have been removed. For example, Sound of Music no longer has the song “I Have Confidence.”

Because Show|Ready is built for rehearsal purposes, we include the music for acapella. However, in Stage|Tracks, this section of music is removed since it’s intended to be sung without accompaniment in the performance.

Show|Ready and Stage|Tracks serve distinct purposes but are designed to complement each other seamlessly. Show|Ready is tailored for rehearsals, utilizing virtual instruments to help cast members practice by isolating and focusing on their individual parts.

Stage|Tracks, accessible 30 days before opening night, is specifically for performances, featuring a full orchestration played by professional musicians. Stage|Tracks access is restricted following our agreements with the licensing companies, ensuring the protection of professionally recorded orchestrations.

The simple answer is that these two apps are entirely different and don’t share the same features, which has caused confusion over the years. To clarify this distinction, we are rebranding the Stage|Tracks Mobile app as ROCS|Player. We will also be limiting access to this app as it doesn’t provide the best user experience.

If you notice that some parts play together on the same line, you are likely using a Windows computer or Android mobile device. The operating systems traditionally have limited MIDI ports (up to 16). MIDI is what we use to create the virtual instrumentation in Show|Ready. This means that for any show with more than 16 parts, any additional instrument/vocal parts will share the 16th channel.

No, you cannot remove or mute an instrument in Stage|Tracks. All the music is compiled into a single track.

The most likely cause of this issue is using a Bluetooth speaker. Because it’s going over a wireless connection, sometimes there can be a delay the beginning of a song. We recommend always using a wired speaker to solve this problem.

If you have a show from Concord, Broadway Licensing or TRW, please reach out to them as soon as possible to notify them of the changes. Once that’s done, they will loop in ROCS to update the dates. We cannot make any adjustments to access without direct approval from the licensing company.

If it is a legacy or other show, email licensing@rightoncueservices.com.